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The Job Log 3.1

The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue.

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Version:3.1 Publisher:lazybayou.com
File Size:41181 KB System:Windows 98/NT/2000/ME/XP/VISTA
License:Free to try ($24.95) Limitations:limited
Date Added: 03-03-2008 Requirements:No special requirements

The Screenshot of The Job Log
Software Description:

The Job Log is designed for the small business that wants to track calls coming into their help desk and/or the customer service department for follow up after assigning support personnel to resolve the issue. Tickets are issued as the call is taken by the support desk. Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

Key Features:
  • Easy setup
  • Straightforward data entry
  • Unlimited number of records
  • Reports generated by click of your mouse
Editor's Review:
Once the issue is resolved the resolution is saved to the knowledge base where future issues of the same nature can possibly be resolved while the caller is still on the phone. Reports showing open tickets by department and technician allows management to keep up with open tickets that may need to be escalated in order to get the issue resolved in a timely manner.

User Comments:       [ Write a comment for this software ]
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