TraderXL Pro Package 5.8.8 - User Guide and FAQ

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Q: I have downloaded 10-day trial version of your product. Do I need the registration number to use it?

A: No, you don't need to register 10-day trial version of any of our products. When the trial period is over you will receive notification and product will no longer work. You can activate it again only if you buy it. You can order it at http://www.analyzerxl.com/order.htmhttp://www.analyzerxl.com/order.htm

Q: If I want to upgrade to another package may I just pay the difference?

A: Yes, you should only pay the difference. For more information visit http://www.analyzerxl.com/upgrades.htmhttp://www.analyzerxl.com/upgrades.htm

Q: Are version upgrades free of charge or not?

A: Major upgrades (for example from version 5.9.15 to 6.0.0) are not free of charge. The price of the upgrade depends on the package. Minor upgrades are free of charge.

Q: How to upgrade to the current version of the product?

A: 1. Uninstall your current version of TraderXL Pro (DownloaderXL, AnalyzerXL) from Start->Programs->TraderXL Pro->Uninstall
2. Download the latest version from http://www.analyzerxl.com/download.htm http://www.analyzerxl.com/download.htm
3. Install downloaded file.

Q:How to upgrade from the old-style 10-digit key to the new-style 25-digit key?

A: Upgrade from the old-style 10-digit activation key to the new-style 25-digit activation key is not free of charge any more. If you would like to purchase the new-style key, please send the request to support@analyzerxl.com including your old registration information (order number is preferable). The price of the upgrade is 50% of the full product price.

Q: How to install software to another machine?

A: Download and install the latest version of the software from http://www.analyzerxl.com/download.htmhttp://www.analyzerxl.com/download.htm and activate it using your registration key.

Q: How to uninstall the software?

A: If you need to uninstall the software you should do the following: Start->Programs->AnalyzerXL->Un-install AnalyzerXL.

Q: I would like to discuss my problem over the phone.

A: Sorry, but we don’t provide phone support. Feel free to contact our support department at support@analyzerxl.com

Q: I downloaded your software and received a warning from Norton Antivirus that there is a virus called Bloodhound.ExcelMacro.

A: Our software is using code, which is writing Macro commands into user's spreadsheet and that part of code is understood by Norton as Bloodhound.MacroInsert virus.

We have the following note on the download page:

Note to Norton Antivirus users. Prior to installing TraderXL Pro Package, add an exclusion from Norton virus scanning for the backtestingxl.xla file to prevent false virus alerts or automatic removal of the required backtesting.xla file. This is necessary, because Norton Antivirus reacts on backtestingxl.xla file as if it was infected with a macro virus. It reacts on a part of code that writes code to VBA project when you first time open Strategy Editor or click "Add new strategy" button. All our software is tested for viruses with AVP by Kaspersky Lab http://www.kaspersky.com.http://www.kaspersky.com.

Q: Can I get code of functions of AnalyzerXL so that I can extend and modify its functionality to my own specifications?

A: No, it is not possible to get the codes of AnalyzerXL functions, but you can use them as a base of your own functions. You can create your own functions if you have knowledge of VBA.

Q: I typed the registration code in but it didn’t activate the product.

A: Try to enter the registration information again. Use copy and paste feature instead of typing it in manually.

Q:I got the following error message: "Programmatic access to visual basic project is not trusted".

A:Go to this location:

Tools->Options->Security->Macro Security->Trusted Sources

There, on the bottom of the Dialog Box check the box near: "Trust access to Visual Basic Project"

Q: I am receiving the following error message every time I try to run analysis in NeuroXL Predictor: "Runtime error 9. Subscript out of range".

A: You can receive such error message when incorrect range of inputs and outputs is entered. For example "A1:ABC123". Correct form is "Sheet1!A2:A50".

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