WhiteSmoke Enrichment   - User Guide and FAQ

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Frequently Asked Questions - WhiteSmoke Enrichment

1. What if I have a Macintosh?
   When using a Macintosh, you will need to purchase WhiteSmoke and then contact our support team. You will be sent a link which will enable you to activate the program. The option of the 30-day trial period is available, and if you are not satisfied your money will be refunded.
   
   
2. Will I receive a CD-ROM of WhiteSmoke?
   No - you will receive an email with the download link and all relevant information, so you can re-install it when needed (for instance, when buying a new computer). Downloading WhiteSmoke only takes a few minutes on a high-speed connection.
   
   
3. What is the Shortcut Key? Where is it located and how do I change it?
   Setting the ShortCut Key is simple: right click on the "W" icon in your Taskbar (bottom right-hand side of the screen, near the clock) and choose "Settings". Your choice of Shortcut Key will appear and you can change it then.
   
   
4. The WhiteSmoke Enrichment button is located in my MS Word but I can't seem to find it in Outlook and other programs. What's wrong?
   The Enrichment button appears only in MS Word. In order to run WhiteSmoke from any other application please use the Shortcut Key.
   
   
5. Do I have to be connected to the Internet when using WhiteSmoke?
   Yes. When using WhiteSmoke you need to be connected to the Internet. This is due to the fact that an artificial intelligence database is updated on a daily basis.