PSP Media Studio 2.0 - User Guide and FAQ

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Frequently Asked Questions - PSP Media Studio

1. Software crashes, with message it 'has encountered an error and has to shut down' and asks to send a report to Microsoft.
   Most likely you have other software that conflicts with this software. Click on the Get Support button and you will be sent to a webpage that has instructions to solve this problem.
   
   
2. Error Message: this video has unsupported codecs.
   AVI files can contain many sorts of compression. Most of these are supported, some are not. The only workaround is to use a third-party application (for example Pinnacle Studio) to convert the source file to MPEG and then use our software to convert it to the PSP.
   
   
3. When I choose subtitles, the conversion is very slow.
   Subtitles need to be rendered in the video file, this is a time-consuming process. When no subtitles are chosen, the first step can go much faster.
   
   
4. My DVD won't open, it's not recognised.
   
   • Restart your PC (reboot) and try again
   • Use a factory produced DVD, not a DVD(r/w)
   
   
   
5. I'm getting a 'cyclic redundancy error' during Step 1.
   
   • Your DVD disc is damaged, dirty or scratched. Please try different discs. Use factory produced discs, not DVD-r(w).
   • Your DVD drive is bad. If it makes much noise or ticks, it's not good. Try a different DVD drive.