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ITIL Reviews
itil service management ,itil training ,itil v3
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Publisher's description of ITIL
ITIL v3 certification levels are: Foundation, Intermediate, Expert and Master. Service Strategy: Why would the customer buy information technology services and what are their exact, core needs in terms of the end goal they seek through purchase of your unique service offering. What will be your company's strategic advantage in providing services to the customer? Utility is what the service does for the customer.
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