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Home > Communications > Telephony > Call Center Manager
Call Center Manager
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Call Center Manager Publisher Description

Call Center Manager speeds effective training for new agents with "whisper coaching" feature allowing live-call coaching that is inaudible to customers, and Easy call monitoring and recording. Call Center Manager Includes real-time and historical statistical reporting capabilities for tracking and managing agent performance, line usage, and campaign productivity.

Read more about Call Center Manager ...

Call Center Manager 8.3.1

Call Center Manager Includes real-time and historical statistical reporting

Version:8.3.1 Date Added:Jan 10, 2011
File Size:100.35MB Downloads: 2
License:Freeware , $2499 to buy
System:Windows XP/2000/Server/Vista/Vista x64/7 x32/7 x64
Publisher:Voicent Communications, Inc , More products
Requirements: Windows OS

Price: US$2499.00

File size: 100.35MB

See rating details

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...... S. Federal Trade Commission's Telemarketing Sales Rule on Dropped Calls.

Understand Campaign Performance Quality
Track real-time and summary stats for call volume, line usage, agent and campaign performance.

Key Features Of This call center management Software
Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications.

Provides compliance for FTC's Dropped-Call thresholds and "Safe Harbor" documentation requirements.

Auto pacing of outbound call volume based on available agents, current drop rate, and campaign statistics.

Live agent conversation recording, monitoring and "whisper coaching" that is inaudible to customers.

Phone line usage monitoring.

Easy to use - download and setup Call Center Manager in less than 20 minutes.

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iphone manager , photo manager , sms manager , hotkey manager , file manager , norton ghost center , budget manager , xp picture manager , url manager , atomic mail center

Qweas is providing links to Call Center Manager 8.3.1 as a courtesy, and makes no representations regarding Call Center Manager or any other applications or any information related thereto.

Any questions, complaints or claims regarding this application Call Center Manager 8.3.1 must be directed to the appropriate software vendor.

You may click the publisher link of Call Center Manager on the top of this page to get more details about the vendor.

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