osTicket 1.6.0 Freeware Download

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osTicket Publisher Description

osTicket is a widely-used open source support ticket system. osTicket seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

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...... need to deliver fast, effective and measurable support. Some of the core features include;

Web and Email Support
Tickets can be created via email, online forms or phone (created by staff). Flexible configuration and mapping.
Auto Response
Automatic reply that is sent out when a new ticket is opened or a message is received. Customizable mail templates.
Canned Replies
Predefined responses for frequently asked questions.
Internal Notes
Add internal notes to tickets for staff
Help Topics
Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities.
Alerts and Notices
Staff and clients are kept up to date with email alerts. Configurable and flexible settings.
Role-based Access
Control staff's access level based on groups and departments.
Assign & Transfer Tickets
Assign tickets to a staff and/or department.
No signup Required
No user account or registration required for users (ticket ID/email used for login). ......

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TAGS OF OSTICKET

scanned images , how to set up user accounts , access shareware , video ringtone , sms reader , 7th grade math , nba live 2003 , sales lead capture software , virtual keyboard , pc booster 2008

Qweas is providing links to osTicket 1.6.0 as a courtesy, and makes no representations regarding osTicket or any other applications or any information related thereto.

Any questions, complaints or claims regarding this application osTicket 1.6.0 must be directed to the appropriate software vendor.

You may click the publisher link of osTicket on the top of this page to get more details about the vendor.