Advanced Email Verifier 5.05 - User Guide and FAQ

Frequently Asked Questions - Advanced Email Verifier

1. What are "new" email addresses?
   The email addresses that could not be verified for some temporary reasons remain as New after the verification is completed. You can try to verify them later. If after several attempts these email addresses still remain unchecked, you can try to send an email to such addresses. If the message bounces, these emails are no longer valid.
   
   
2. Syntax error in FROM clause when exporting through ODBC SQL
   In the AEV v4.20 this error can occur if the table name in the Access database contain a blank character or any other forbidden symbol. Please, rename your table in Access and tyr to export the results again.
   
   1) enter your domain name (but not the email address) into Domain name for HELO field in the EasyMail Delivery settings.
   
   2) use your Windows DNS settings in the EasyMail DNS settings. If they are not automatically detected, click Detect DNS button and copy Windows DNS settings into the Primary and Secondary DNS boxes.
   
   3) clear the program's DNS cache. To clear the DNS cache, select all the emails in the Outbox folder (Ctrl+A), click the right mouse button and select Remove SMTP server(s) from DNS Cache option. You can also set Clear internal DNS cache every 2(5) days option in the EasyMail DNS settings so the program will automatically clear the DNS cache every 2 (5) days.
   
   
3. I have an Excel file with 10 columns that store my contacts details. I want to verify email addresses and then export good emails to a file of the same format. How can I do this?
   Export your emails from the Excel file to a .txt or .csv file and then use the Load option on the AEV Toolbar to load your email list. This way all additional fields you have in your file except email addresses will be also loaded into the AEV but for your convenience you will see only the email addresses in the main screen. If you use the Import Wizard, only the email addresses are imported. To export the results to a file of the same format, use the Save option instead of Export.
   
   
4. I get a lot of error messages like: "501 Syntactically invalid HELO argument(s)" or "552 Syntax HELO error". How can it be solved?
   To avoid these errors, you must enter either your IP address or domain name into Domain name for HELO field in the AEV settings, Connection tab. It is preferable that you enter your domain name instead of the IP address because not all mail servers recognize the IP in the HELO command. The domain name is the last part of the email address. For example, if you use the abc@blabla.com email address, the domain is blabla.com.
   
   
5. I get 500 No route to host (Winsock error #100655) error when trying to verify an email list. What should I do to get my emails verified?
   Ensure that you properly configured the AEV Connection settings, in particular:
   
   - copy the Windows DNS settings into the Primary and Secondary DNS boxes;
   - enter your domain name (not the email address) into Domain name for HELO field;
   - enter a valid email address into Mail FROM field.
   
   The problem may also be in firewall (if you have any on your PC) that does not allow the AEV to function properly. So, you have to add the AEV to the list of allowed programs in the firewall. Or, your ISP may block the port 25 that is needed to check emails.
   
   
6. I have a simple file of emails but I can't get them loaded into the AEV. How does Load option work?
   There are two ways to import an email list into AEV for verification: 1) Load option and 2) Import Wizard.
   
   1) Load option allows loading of large email lists in seconds. Load works only with the .txt and .csv files. The duplicated email addresses within the list are skipped.
   
   The format of the .txt or .csv file, from which you load the emails, must be as follows:
   
   Email
   address1@email.com
   address2@email.com
   address3@email.com etc.
   
   The first line must contain the "Email" word. You can manually add this line at the beginning of your email list if it is not there. To load a list of emails, put the cursor on the list name under My Lists section and click Load button on the Toolbar. Select the file to load and click Open. You will see a progressive bar showing the loading process. If you cannot see your emails in the AEV after loading is complete, just click Refresh button on the Toolbar.
   
   2) Import Wizard allows importing the emails from different file formats. Plus, if you have additional fields in your file such as First name, Last Name, Company Name, etc., Import Wizard allows you import these fields too. But you have to create necessary columns for these fields beforehand when you create a new list. Import Wizard works slower than the Load option because you need to go through all the steps and manually map the fields from your file to the respective fields in the AEV.
   
   
7. How to keep duplicate emails when importing the list?
   When you import the records from a file in the AEV internal database, the program skips the duplicate email addresses. But you can keep the duplicate records when you connect to an external database to verify the email addresses. You can load the records from the .csv file into the Access database and make the connection to that database from the AEV. Before loading the emails into the Access database, you should create in the Access file the same fields as in the .csv file. In addition the Access file must contain the unique ID for each record as well as the VerificationResult (or Status) field, to which the AEV will write whether the email address is good or bad. If you need to save the LastResponse, LastAttempt, and Log to the database, you can create these fields in the Access file too.
   
   
8. Why does AEV show known bad emails as good?
   Advanced Email Verifier (just like any other email verifying program) can determine 70-90% of bad email addresses. AEV works using the same method as the SMTP server does, which gets the confirmation that the person exists before sending a message. AEV only imitates sending a message and disconnects from the target SMTP server as soon as it receives the confirmation whether the email address is good or bad. If the mail server refuses to receive a letter for the appropriate user because such a mailbox doesn't exist, AEV disconnects and marks the email address as bad.
   
   Other 10-30% of email addresses cannot be verified without sending a real message to them. These are emails from such domains like AOL.com, MSN.com, Yahoo.com, and some others. You will always get the emails from these domains (be they valid, invalid, or fake) flagged as Good because their SMTP servers receive all the emails for all users. AEV that imitates sending a message thinks that the email address is valid, disconnects from the server and marks this email as OK. Thus, all the addresses from such domains can be verified only after sending a message. If the message bounces, the address is not valid.
   
   So, if you are going to check the email addresses only (or mostly) from those domains that are defined in the AEV Rules settings, the Advanced Email Verifier will not help you much.
   
   We have a standalone program G-Lock Email Processor that can help you process bad emails from AOL.com, MSN.com, Yahoo.com domains. The Email Processor will collect all bounced emails from your POP3 server, extract email addresses from these messages and save them to a file. Then you can load this file into the Exclusion List of your email sending program, or remove them from the Address Book at all.
   
   
9. What databases does AEV support?
   AEV works with any ODBC compliant database.
   
   If you have the email addresses in ACT or Goldmine database, you would need to export the records to one of the supported file types and import that file into a simple list in AEV. ACT and Goldmine are PIM's, Personal Information Managers, and are not ODBC compliant.
   
   AEV can connect directly to MS Access files. You do not need a Data Source Name (DSN) or ODBC connection to use a MS Access database. Simply click Select Database button, select Microsoft Jet 4.0 OLE DB Provider, click Connection tab and browse for the file on your local drive.
   
   If you don't have a field in your database, to which AEV will write the verification result, create it before making a connection to the database. Status or VerificationResult field is required. To write more details such as last response, last attempt, and log, create more fields in the database. The fields must have the following data types in your database and in AEV:
   
   LastAttempt - Date and time
   Status - Integer
   Log - Text memo
   Other fields - String