WinAVI Video Converter 7.7 - User Guide and FAQ

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Frequently Asked Questions - WinAVI Video Converter

1. The program is unable to download properly, why and how to do?
   
   • Please check whether virus has infected your computer.
   • Maybe your IE setting is not perfect, please click "Internet option" under "Tools", and then select the "General" Page, just click "Delete file", that will be ok!
   
   
   
2. I bought the program, but it still says it's unregistered.
   You must enter your license data into program in order to complete registration. To do this, click the "Menu" button and then select the "Registration Code" item. When a registration window comes out, please enter your username and registration code found in your order confirmation e-mail. Click "Register" button to complete registration.
   
   Note: When doing the registration, please make sure that there is no space on the left/right of you name/code.
   
   Instructions to register by copying and pasting:
   • COPY the registration code listed below by highlighting it with the mouse and pressing CTRL_C.
   • PASTE in the registration code by pressing CTRL_V in the register window box.
   • Do the same with the User Name.
   • Press "Register" on the register window box. You'll then have the full features of the program that you have ordered.
   
   
   
3. The burned Disc only can be played with computer, but cannot be played with DVD player.
   Maybe it is because the burnt disc is not compatible with your player. You can try to use other software to make a disk compatible with stand-alone DVD players. (Burn a disk with winAVI, which plays fine on the computer, and then copy that disk with DVD x copy to get a useable DVD for home user).
   
   
4. When converting AVI to DVD/SVCD/VCD, it stops at 99%, why?
   Please download a new patch named "MMEncoder(1).dll" and then save it to the WinAVI VideoConverter folder to replace the original one.
   
   
5. The "Help" button on the program interface does not work properly.
   Please rename the "winaviEN.chm" to "winavi.chm" in the "WinAVI Video converter\help" folder or you can download a new patch named "Major.dll", and then unzip and save it to the WinAVI Video Converter folder to replace the original one.
   
   
6. Why I can't to download the program properly?
   
   • Please check whether virus has infected your computer.
   • Maybe your IE setting is not perfect, please click "Internet option" under "Tools", and then select the "General" Page, just click "Delete file", that will be ok!