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Internet TV Player 2.6 - User Guide and FAQ

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Frequently Asked Questions - Internet TV Player

  1. Why some channels don't work?
    1) Please sure you have connected to Internet, first.

    2) If you have problems watching stations such as no video and audio only or other problems, please be sure you have installed the latest version of Microsoft Media Player and RealPlayer.

    3) Make sure your version of the Internet TV Player is the newest.

    4) Live television depend on the origin and not of the program that show them, some stations can be off line temporarily or with too many connections, if you are receiving error messages on certain station try again after some minutes or select other station .

  2. Why some channel's image quality is poor and not continuity?
    The image quality and continuity depend of where the signal is produced, in fact, there are many reasons to obtain poor signal quality or not signal at all: high traffic, low resolution streams, even your internet connection, Our advise: If you have problems tuning a TV Channel or radio station, try again after some minutes or select other station.

  3. How to exit Full Screen mode?
    To exit Full Screen mode, use the [ESC] ("escape") key on your keyboard or double click mouse right button.

  4. Software requirements.
    There are two programs that you must have to use Internet TV Player:

    Microsoft Media Player 7 or higher
    RealPlayer 6 or higher

    If your computer doesn't have one or more of them you may have problems to watch or listening the streams appropriately.

  5. Is your online order form secure?
    All credit card data is transmitted using secure (encrypted) HTTP protocol according to the current SSL standard.

  6. What happens after I send in the order?
    You will receive an email confirming your order shortly after sending the online order form. Then, within 48 hours, you will receive an email with your registration key!

    If you do not get your registration key please email us at Please include your name, address and email address. We will be happy to help you.

  7. What credit cards do you accept?
    We currently accept Visa, MasterCard/EuroCard, American Express and Diner's Club.

  8. What payment options I can choose?
    You can choose to pay through these options: Credit Card, Bank/Wire Transfer, Check, Cash.

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