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Home > Business > Other > Help Desk Software - Service Log for Access
Help Desk Software - Service Log for Access
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Help Desk Software - Service Log for Access Publisher Description

Service Log is a multi-user workshop help desk application, that is affordable, simple to install, and easy to use. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Logs are automatically set to a required date of one working day from listing, (calculates holidays and working days) and flagged to indicate the current status and duration

Read more about Help Desk Software - Service Log for Access ...

Help Desk Software - Service Log for Access 3.1

Affordable, multi-user workshop help desk application, that is simple to use

Version:3.1 Date Added:Jan 1, 2005
File Size:9.87MB Downloads: 116
License:Shareware , $199 to buy
System:Windows 98/XP/2000/Other
Publisher:Merging Technologies , More products
Requirements: Microsoft Office 2000 or higher

Price: US$199.00

File size: 9.87MB

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...... set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the fault has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

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