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Home > Business > Other > rapidHELP
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rapidHELP Publisher Description

This is rapidHELP rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters. Functional Overview Transparent Data flow Customer Tickets Multitasking support Integral Absence Manager Uniform GUI for Administrators and Users Internet Capability Automatic Timing Automatical display of new tickets Statistics HTML-Functionality Drag and Drop Security

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rapidHELP 2.1

rapidHELP - Your Trial Software for Call Centre, Helpdesk and Support

Version:2.1 Date Added:Jan 23, 2004
File Size:45.00MB Downloads: 113
System:Windows 2000/XP
Publisher:rapidHelp Software , More products
Requirements: Pentium 200 or equivalent, MS Windows 2000/XP, MS Internet Explorer 5.5 SP1 or higher, 15 MB free ha

File size: 45.00MB

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Customer Tickets
When you create a new ticket, the software automatically displays that customer's history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.

Multitasking support
The system is multitasking compliant in every respect.

Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.

Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.

Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.

Automatic Timing
The duration of all support actions can be timed automatically.

Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. ......

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Qweas is providing links to rapidHELP 2.1 as a courtesy, and makes no representations regarding rapidHELP or any other applications or any information related thereto.

Any questions, complaints or claims regarding this application rapidHELP 2.1 must be directed to the appropriate software vendor.

You may click the publisher link of rapidHELP on the top of this page to get more details about the vendor.

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