Detailed Description of EasyService Help Desk 2.4.5

EasyService Help Desk - it's the Help Desk system for registration and watching requests from users in network.

EasyService Help Desk Main program's features: Registration and watching users' requests in network TCP/IP (remote access support); 3 levels of the requests descriptions; Editing database; Client-server technology; Authorization; 4 types of accounts; Reports; E-mail notifications; Attachments.

There is easy interface in program, which will be clear for any users. EasyService Help Desk does not require for special training. There are comfy received requests control scheme for administrators and performers and excellent opportunity for users to checking own requests.

The main set functions of EasyService Help Desk:

* Registration and watching users' requests in network TCP/IP (remote accesses support);
* There are 3 levels of the requests descriptions: general name, accurate definition and detailed description;
* Editing database. There is ability to make changes in requests' descriptions and creating personal structure of requests;
* Client-server technology (three program modules);
* Authorization;
* 4 types program's users.
* User's control for requests with notifications and control by administrators and performers, watching of requests by observers;
* There is ability to create reports;
* E-mail notifications;
* There is opportunity to send files. User can attach file to request. This file can be edit by administrator or performer;
* There are opportunities to exchange messages only between administrator and performer, the "ping" function for checking clients' computers;
* Many languages support. There are two languages available in program: English and Russian.

TAGS OF EASYSERVICE HELP DESK

online help , tavia deskmate , desktop tools , water desktop , helpdesk software , pug desktop , desktop pet , help editor , live help , desktop search