Detailed Description of Hardware Inspector Service Desk 1.0

Hardware Inspector Service Desk is an effective tool for managing requests submitted by users to the IT department. Hardware Inspector Service Desk can help you increase support efficiency as it provides users with an easy-to-use interface for communication with supporters.

Hardware Inspector Service Desk is a web-oriented application that works under IIS+ASP.NET. It is an addition to Hardware Inspector or Hardware Inspector Client/Server.

Hardware Inspector Service Desk is designed to provide end users an interface to work with requests they submit to the IT department. Hardware Inspector Service Desk can be used by both end users and supporters. Though the latter might be more interested in the Service Desk built-in Hardware Inspector and Hardware Inspector Client/Server, because it has more features.

Hardware Inspector Service Desk Key Features:

* Single infrastructure with Hardware Inspector and Hardware Inspector Client/Server.
* Effective request management.
* User - supporter correspondence within a request.
* Attaching files to requests.
* Defining request urgency and deadline.
* Request rating to evaluate IT department work.
* Delegating responsiblities for request processing.
* Several options to register requests.
* Categorizing requests by types.
* User self registration.
* Request progress management.
* Notifications about changes in requests by e-mail.

TAGS OF HARDWARE INSPECTOR SERVICE DESK

service level , 3d desktop , desktop to do , mac desktop , desktop clock , spy desktop , desktop tools , azaan desktop , desktop zone , desktop mates