Detailed Description of Help Desk for IIS 2.1

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. Help Desk for IIS easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. Help Desk for IIS keeps your company organized and efficient.

Help Desk for IIS features:

* Web based. Work from anywhere, whether you are at your desk, on the road, or working from home. All features of Help Desk for IIS can be accessed though a web browser on virtually any operating system.
* Help Desk for IIS's an ISAPI extension for Microsoft Internet Information Services. You can easily install it on your web server.
* Receive and send email requests.
* Knowledge base. All common questions can be placed into knowledge base. The overall productivity of your IT service team may increase, which is easily converted to less frustration, saved time and money.
* Unlimited users. Create as many user logins as your business needs.
* Firebird Database Server. All information is stored in a relational database, and the web pages themselves are produced by server-side ISAPI extension.
* Password protection with strong cryptographic algorithm.
* Help Desk for IIS supports Microsoft Windows NT, 2000, XP Pro, 2003, Vista.

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