Detailed Description of Help Desk Software Sitehelpdesk 7.8

Help Desk Software Sitehelpdesk is designed for any Internal support services, IT service Management or Customer support over the web. integrated email monitor for two way email tracking in and out of the helpdesk. integrates with leading PC auditing and asset management tools. All products are 100 percent web browser based.

Help Desk Software Sitehelpdesk is feature rich help desk solution suitable for use by any internal support function.From a link on your Intranet, this web browser based software provides your company ployees with online support and self help even when you are not available. The unique design features will allow you to get fully up and running within hours of installing.sitehelpdesk forms the core support service solution at the heart of our product range. This may be downloaded from this site and is then easily upgraded to sitehelpdesk-IT for additional features relating specifically to support in an IT Service department or sitewebdesk for external Customer support.

Help Desk Software Sitehelpdesk Key Features:

* User Call Logging and Self Help
Internal staff may log support calls directly from a link on your Intranet using any web browser.

* Helpdesk Administration
Simple configuration by selecting optional features and colour, font, terminology backed up with comprehensive Administration and Operator guides and on screen help.

* Operator Call Management
Support Operators log into sitehelpdesk from any PC with Microsoft Internet Explorer or a PDA where they are presented with their call log summary and any pending Follow up actions.

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