Detailed Description of iKode Service Desk X 1.0

iKode Service Desk X provide a broad range of professional fully integrated Serive Managemnt tool and offers a low cost of ownership yet comprehensive service desk, whether your want an ITIL whether you want an ITIL "Out of the Box" solution for your IT service management or simply need to map clearer business processes in customer services or facilities management. iKode Service Desk aimed at the service desk where speed of deployment, easy to use, low cost of ownership.

Easy to use:
From both of the front-end and back-end user interface, you can get a clear vision that what should do and how to do. Many of the features contained in iKode Service Desk are concealed if there is no need to operate. The faith of the customer service software is that enabling one complicated process to be brief and transparent.

100% web-based:
iKode Service Desk is based on 100% PHP script, and B/S infrastructure, which means that if you have the international agencies or have the business trip leave from your computer, you can also log into the system to tackle the ticket with no limitation. Anytime, anywhere and any device can you do the service operating and monitoring.

Works in multiple Operating systems:
iKode Service Desk offers the software purchasers or installers on Linux, Windows. Because it is written in 100% PHP script, it is easily integrated and runs on any platform with PHP installed. All of the operating systems have no diversity about the customer service management software operating.

Customer self-service system:
We have the helpdesk system which is to be the last insurance to help your customers to combat the problems. However, no one wants to wait for your reply if there is any chance to get the answer. So at higher priority, the customers should search their answers from the knowledgebase and articles you have prepared already. This must be designed intelligently and functionally.

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