Detailed Description of Jet Service Desk 1.60

Jet Service Desk is a high-speed HelpDesk/Service Desk system what include next workflows:

* Request Management
* Incident Management
* Problem Management
* Change Management
* Service Asset and Configuration Management
* Service-Level Management
* Knowledge Management

Jet Service Desk main module corresponds to classic Windows application which takes 4-9 MB of memory and doesn't need to install additional platforms and libraries.

Additional modules and features:

* Events notifying system
* Reporting system based on Fast Report 4
* Administrator module
* Jet Service Desk Mail Gate

Events notifying system

Main module includes integrated notifying system which informs the users about the following events:

* new request registration without responsible
* new request registration for current user
* adding comments and files to the request of current user by clients
* approach of start/reaction time of the request
* request due date expiration

Notifying is performed through the display of messages in Tray-menu. By left mouse button click on message the system opens a current request.

Reporting system

The reporting system is based on Fast Report 4 report builder. Jet Service Desk application transfer the report executing parameters to Fast Report. Fast Report executes the SQL-query included to the report, with parameters from application, and prepares the report. Consequently, the users of system may easily execute, create and modify the report forms.

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