Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.

There are now "inactive" fields to flag staff or customers who will no longer be associated with new requests. We have added an Archive/Purge capability and the option to open archive files. Version 3.1 now includes a new more powerful search function with the ability to search any data field.

Request Tracker is designed for:
WinOther,Win98,Win2000,WinXP,WinServer,WinVista,WinVista x64

Request Tracker has the following requirements :

Windows 95 or higher, 10 Mb disk space

TAGS OF REQUEST TRACKER

smart tracker , request traking applications , budget tracker , pro tracker , request msn password , tfp asset tracker for excel , gps mobile phone tracker , versiontracker pro 4.5 , mediaform print tracker , bill tracker , versiontracker pro , mobile number tracker