Detailed Description of SupportSmith 2.1.0.3

SupportSmith v2 IT Support offers professional and company users the necessary resources to quickly establish secure connections between computers. No ports open are required neither on the Technician's side nor Customer's.

Quickly and safely establish remote desktop connections with a suite of support tools to allow for the best interaction, such as remote control, desktop sharing, application sharing, online collaboration, chat, remote shell, file transfer and port forwarding.

SupportSmith Server mediates between peer-to-peer sessions. As every client establishes an outgoing connection to the server, it becomes irrelevant whether client's PC uses static or dynamic IP.

SupportSmith IT Support provides a high-performance and escalable architecture, allowing multiple SupportSmith Server installations in a load-balancing or multi-site scenario.


SupportSmith v2 IT Support uses SSH-2 (Secure Shell) protocol with Advanced Encryption Standard AES 128-bit and Active Directory authentication to manage accesses and permissions.

SupportSmith v2 IT Support provides the technician with complete Remote PC System Information without disturbing the user. This save consultants, system administrators and technical support providers time!

The new version includes several new features:

New Remote Support Tools

* Remote Shell and Port Forwarding
* Remote PC System Information

New Administrative Tools

* On-line PC Status Monitoring
* Remote PC System Overview
* Remote Wake Up (WOL)
* Incident Management

New Security and Privacy Tools

* Active Directory Authentication
* Remote Tool Access Rules
* Auditing

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