VersaSRS HelpDesk versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.

versaSRS Help Desk Key Features:

Thin Client Technology (100% Web Browser-based)

Fully Email Enabled

'MY HOME' Dashboard View (showing Operator Call Load & Status)

'GLOBAL' Dashboard View (showing Call Load & Status accross your Business)

Searchable Knowledge Database

Full Management Assign Capabilities

Custom Forms Creation (Forms Module)

Comprehensive File Attachment Capabilities

In-built Document Management System

Report Writing

Fast Call Logging

Easy Call Re-Assignment to an Individual or Skill Group

New Call and Due Date Alerts

Call Escalations

Parent / Child Calls

Work Requests (Tasks)

Action Escalations

Billing Module

Asset Management

Contacts Manager

Queue, Skill Group, User Call Watcher Notifications

Customizable Prioritisation of Calls

Comprehensive Audit Trail and History

Comprehensive Call and Task Template Capabilities

Call Scheduler

Event Manager

Customizable System Labeling

Customizable Look-up-lists

Web-Form Call Logging Capabilities

Customer Self Service Portal (FREE module)

Plus much, much more ...

VersaSRS HelpDesk is designed for:
WinXP,Win2000,WinServer

VersaSRS HelpDesk has the following requirements :

MS Win Server 2008/2003/2003/XP/Vista, IIS, .Net 1.1, MS SQL Server 2005/2000/2005 Express

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