Detailed Description of Web Help Desk Software 9.1.24

The Web Help Desk software for Windows offers an industry leading web-based help desk software feature set that allows you to dynamically assign, track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based interface and 2-way email integration.

Web Help Desk SoftwareKey Features:

Email-to-Ticket Conversion
Create one or more service desk email inboxes on your existing email solution. Emails and file attachments sent to the inbox will be automatically converted into a ticket by the helpdesk software.

Auto-Route Tickets
Dynamically route and assign help desk tickets to a specific technician or group of technicians using your organization's business logic; based on ticket categories, technician skill set, location, department, technician availability and work load balance.

Asset Management
Manage both hardware & software and the clients they are assigned to; build parent/child relationships between assets to make tracking them a snap. Enter purchase order information and let Web Help Desk calculate warranty and lease end dates. Plus more!

Knowledge Base Management
Knowledge base functionality is built into the Web Help Desk software, facilitating the creation of an expansive, searchable database of common customer support requests and their resolutions; available for self-service by clients and linked to support requests by technicians and administrators.

Ticket Submission Web Portal
End users can submit their requests via the Web Help Desk web portal; an intuitive easy to use web interface. Dynamically display required and optional custom fields based on the ticket category selected.

2-Way Email Integration
Eliminate the disconnect between support tickets and email. Tech ticket maintenance options via email include: status change, public or hidden notes, reassign ticket, file attachments, add work time and add billing rate.

TAGS OF WEB HELP DESK SOFTWARE

ftp software , vba software , sales software , virtual desk , desktop pdf , tv softwares , chat software , mp4 software , time software , easy vat software