Detailed Description of Web Help Desk 8.4

Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …and STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!
Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software.

CORE FEATURES INCLUDE:
100% Web-based IT Service Management (ITSM) Solution
Incident & Problem Management
Asset & Configuration Management (CMDB)
Two-Way E-Mail Correspondence
Knowledge Base Management
LDAP / Active Directory Synchronization
Reporting Included
Customer Satisfaction Survey Management
Vendor Neutral – Windows, Mac OS X, Linux, or Unix

As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests.

Intuitive point-and-click configuration and intuitive end-user experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desk's daily operations. Install the server-side help desk software on virtually any operating system of your choice: Windows, Mac OS X, Linux, or Unix. The choice is yours!

The Web Help Desk's web based customer support software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.

TAGS OF WEB HELP DESK

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