DNA Helpdesk 2.8

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DNA Helpdesk Publisher Description The average ServiceDesk Support operator receives 107 support calls per week...with the average first level help desk call taking 5.5 minutes. 61% of these calls move to an escalation procedure and take in excess of 10 minutes" ServiceDesk Institute.Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential together with ensuring an effective solution. Read more about DNA Helpdesk ...

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