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Overview

DNA Helpdesk Publisher Description

The average ServiceDesk Support operator receives 107 support calls per week...with the average first level help desk call taking 5.5 minutes. 61% of these calls move to an escalation procedure and take in excess of 10 minutes" ServiceDesk Institute.Every organisation depends in part on its IT infrastructure to remain competitive and efficient. Minimising the amount of system downtime is essential together with ensuring an effective solution.

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DNA Helpdesk 2.8

NetSupport DNA Helpdesk - The Web Based Helpdesk Software Solution

Version:	2.8	Date Added:	Apr 1, 2010
File Size:	0.06MB	Downloads:	122
License:	Demo , $1600 to buy
System:	Windows 2000/7 x32/7 x64/98/Mobile/Server/Vis...
Limitations:
Publisher:	NetSupport Ltd , More products
Requirements:

Price: US$1600.00

File size: 0.06MB

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...... of IT assets.

Commercial Benefits:

*Reduce the TCO (Total Cost of Ownership) by decreasing the number of vendors you are managing, improving help desk support, enforcing configuration standards and effectively migrating to new technologies.
*Track and manage licenses using the inventory and application metering functionality. Identify illegal and unused software, providing the necessary knowledge to purchase the optimum number of licenses for your enterprise.
*Developed in accordance with the ITIL Service Desk function described in OGC's ITIL.Service Support book.
*Ensure compliance with corporate configuration standards using the software metering capability to identify and maintain standard desktop configurations and those that fall out of compliance even during server downtimes.
*Plan and budget for migrations, ensuring that any desktop changes needed to support an upgrade are effected. DNA allows you to procure the components ......

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TAGS OF DNA HELPDESK

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Qweas is providing links to DNA Helpdesk 2.8 as a courtesy, and makes no representations regarding DNA Helpdesk or any other applications or any information related thereto.

Any questions, complaints or claims regarding this application DNA Helpdesk 2.8 must be directed to the appropriate software vendor.

You may click the publisher link of DNA Helpdesk on the top of this page to get more details about the vendor.