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Home > Business > Helpdesk & Remote PC > SupportCalls with Outlook > Reviews
SupportCalls with Outlook Reviews
The only automated helpdesk system integrated seamlessly with Microsoft Outlook
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Publisher's description of SupportCalls with Outlook
An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.
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