Detailed Description of 123 Live Help Chat Software 5.2

123 Live Help Chat Software can show your website visitors a live agent which is just a click-away and enable your operators to live Text Chat/Video Chat with them. And SkypeIn Service enables your operators to call or answer visitors in text or voice messages via Skype directly with just a click of the mouse.

It is secure, fast, flexible, customizable & cost-effective.
123 Live Help Chat Software offers full function to operators online, such as auto-detect customers' details, track their footprints, chat transfer, co-web browsing, spell checker, real-time alerts, canned messages, etc.

What's more, administrator is granted complete command over 123 Live Help. You can live monitor all chat sessions and generate reports of statistics on Traffic Source and Performance of Visitors & Customers & Operators, helps you hone your marketing.
In addition, you can customize its UI design for a completely branded user experience.

123 Live Help Chat Software Key Features:

*Statistical Analysis*
123 Live Help adds a new Data Statistics on Traffic Source and supplements detailed Data Statistics on Visitors & Customers & Operator Performance, helps you hone your marketing.
*Traffic Monitoring Abilities*
Operators can real-time monitor every visitor, including IP address, country, viewed webpage, Browser, OS, Live Keywords & Referrings, etc.
*Tracking Abilities*
Operators could track each visitor's navigation history via 123 Live Help, such as the visitor's footprints on website along with the time spent on each page.
*Marketing Features*
You can modify the ad to show your products. And you can also customize client interface & a neat GUI as default skin for a completely branded user experience. What's more, customer may rate the performance of operators after chatting, helping to improve your customer service.

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